faq's

How do I return something?

At Liberate Skin, we want you to adore your purchase. However, if our products do not meet your expectations, we’re here to help. Please email us at info@liberateskin.com within 30 days of your purchase. We will provide a return authorization and mailing information. Simply send back the unused portion of the product, and upon receipt, we will gladly credit your account for the full amount of your purchase, excluding shipping costs.

Please note that we can only accept returns for items purchased directly from our website, www.liberateskin.com. If you’ve purchased our products from one of our authorized retailers, please reach out to them for assistance.

To initiate a return, please email us at returns@liberateskin.com. We’ll provide you with a return authorization and the correct return address. Our warehouse is unable to accept returns directly, and we cannot guarantee proper handling of your return or exchange without the return authorization and the correct return address. For your protection and to ensure prompt delivery, we recommend sending your return or exchange via FedEx, UPS, or insured Parcel Post. Please note that shipping fees are non-refundable, and you will be responsible for the shipping costs when returning your item.

How do I make an exchange?

If you wish to exchange a product for the same item, please email us at returns@liberateskin.com. We will provide an exchange authorization and the correct mailing information. Please note that our warehouse does not directly accept returns or handle exchanges. To ensure we can properly locate and handle your exchange, it’s essential to have the exchange authorization and the correct return address. We’re here to make your exchange process as smooth as possible.

Is liberate skin cruelty free?

At Liberate Skin, we are committed to ethical practices in all aspects of our business. We proudly stand against animal testing, and none of our products are tested on animals. Furthermore, we do not sell our products in countries that require animal testing. We also ensure that our suppliers share our values and do not engage in animal testing practices. Our commitment to these principles is a testament to our dedication to clean, safe, and humane skincare.

Is everything you make really natural?

Absolutely! At Liberate Skin, we are committed to sourcing only the finest and most natural ingredients available. Our products are enriched with a variety of elements including natural oils, herbs, botanicals, kaolin, and activated charcoal. We ensure that all Liberate Skin products are 100% natural and go beyond just being clean. This means we use ingredients that are sourced directly from nature, completely omitting any potentially harmful synthetics and harsh preservatives. Our commitment to natural and clean skincare ensures that you are getting the best nature has to offer.

Are your products vegan??

Indeed! At Liberate Skin, we take immense pride in our commitment to ethical practices. We use no animal ingredients in our products, ensuring they are completely vegan. We stand firmly against animal testing and do not condone such practices. Furthermore, we only partner with suppliers who share our values and commitment to cruelty-free practices. Our dedication to these principles reflects our belief in the importance of kindness and respect for all living beings.

Do your products contain gluten?

Indeed! At Liberate Skin, we are proud to announce that our internal processes and proprietary formulas result in products that are gluten-free. We understand the importance of this for many of our customers. However, we always recommend consulting with your physician or a healthcare professional if you have any specific concerns or allergies. Your health and safety are our utmost priority.

Where do you source your materials from?

At Liberate Skin, we take immense pride in the fact that our materials are sourced right here in the USA. We believe in the importance of local sourcing and supporting domestic industries. Furthermore, we don’t just choose our suppliers, we build relationships with them. We conduct thorough research on each of our suppliers to ensure they align with our philosophy of clean, ethical, and sustainable skincare. This commitment to quality and ethics is at the heart of everything we do.

What is the shelf life of your products?

At Liberate Skin, our products are crafted with the utmost ‘natural-ness’, which gives them a shelf life expectancy of 24 months. While we incorporate natural preservatives to ward off any unwanted elements, we also recommend that you store your products in a room temperature area, away from direct sunlight or any light source. This will help maintain the efficacy and longevity of our products. Embrace the natural goodness of Liberate Skin, and let’s keep it fresh together!

When is it best to apply a facial oil? Can I use before makeup?

Our Glow Face Oil is designed to seamlessly integrate into your skincare routine. For optimal results, we recommend the following steps:

Cleanse: Start with a thorough facial cleanse to remove any impurities from your skin.
Apply Facial Essence or Toner:Next, apply a facial essence or toner of your choice. This helps to prepare your skin for the next steps of your skincare routine.
Apply Liberate Glow Face Oil: Now, it’s time for our star product. Apply our facial oil directly to your skin. We highly recommend pressing the oil into your skin using an upward motion. This technique helps to enhance absorption and promotes better circulation.
Mix with Foundation: For that extra Liberate glow, add a drop of the facial oil into your foundation. This not only gives your skin a radiant finish but also keeps it nourished throughout the day.

Embrace the natural goodness of Liberate Skin, and let your skin glow like never before!

Can I buy your products in my area?

Absolutely! You can find a retailer near you by visiting the “Store Locator” section on our website. If there isn’t a retailer available in your area, don’t worry! Just give us a call or send us a direct message, and we’ll be more than happy to assist you further. At Liberate Skin, we’re always here to ensure you have the best experience with our products.

How soon can I expect my order?

At Liberate Skin, we understand the excitement of receiving your skincare products. That’s why we pledge to ship out all orders within 2 business days of receiving your order. In most cases, we even manage to ship out the very next business day. We’re committed to getting our products to you as quickly as possible so you can start enjoying the benefits of clean, natural skincare.

In what order should I use your products?

While Liberate Skin products can be incorporated into any skincare routine you’re currently following, we recommend using our complete ‘Liberate Lineup’ for optimal results.

Start your skincare journey with our fabulous cleanser, which gently removes impurities while nourishing your skin. Follow this up with our refreshing facial essence mist to hydrate and prepare your skin for the next steps.

Next, apply our luxurious facial oil, designed to nourish and rejuvenate your skin. Finally, seal in all the goodness with our moisturizer, leaving your skin feeling soft, supple, and radiant.

For an added boost of hydration, we recommend using our body oil directly after stepping out of the shower. This allows for the best absorption rate, ensuring your skin receives all the nourishing benefits of our body oil.

Embrace the natural goodness of Liberate Skin, and let your skin glow like never before!

Why is my face mist changing a different color?

Our Glow Face Mist is an alcohol-free formula, which means we use natural ingredients as stabilizers. These include rose water, reishi, and ashwagandha mushroom extracts. This composition is not only normal but also a testament to our commitment to clean beauty. By choosing Liberate Skin, you’re choosing skincare products that are as kind to your skin as they are to the environment. Experience the natural goodness of our Glow Face Mist and let your skin radiate health and beauty.

How should I use the glow face oil?

Our Liberate Skin products are designed to be versatile and easy to incorporate into your skincare routine. We recommend using our products in place of, or on top of, your favorite skin serum. For the best results, press the product directly into your skin, allowing it to fully absorb and work its magic.

For an added touch of radiance, add 1-2 drops of our product directly into your makeup or foundation. This will give your skin an all-day glow, enhancing your natural beauty while nourishing your skin. Experience the liberating power of clean, natural skincare with Liberate Skin.

Why does my Glow Face Oil and Glow Body Oil have dark spots/specs in the bottle?

The specs you’re noticing are natural components of the hemp oil used in our formula. This is completely normal and a testament to the authenticity of our ingredients. These contribute to the effectiveness of our products in treating and nourishing the skin. With Liberate Skin, you’re choosing 100% natural and 100% effective skincare.

How should I use my cleanser as a face mask?

For optimal results with our Liberate Skin products, follow these steps:

Apply Liberally: Apply the product liberally directly to clean and dry hands.
Massage: Gently massage a thin layer of the product across your skin.
Wait: Allow the product to sit on your skin for up to 15 minutes.
Rinse: Rinse off the product with cold water. This helps to tighten the pores and gives your skin a refreshing feel.
Follow with Face Mist: After rinsing, follow up with our face mist. Press it directly into your skin for maximum absorption.

By following these steps, you’re ensuring that your skin gets the full benefit of our natural, effective skincare products. Enjoy the liberating experience of clean beauty with Liberate Skin.